Frequently Asked Questions
Everything you need to know about shopping with Dazuma.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location, while expedited options are available at checkout.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
Dazuma accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.
What should I do if I receive a damaged item?
If your order arrives damaged, please take a photo of the item and packaging and contact us within 48 hours. We will arrange a replacement or full refund immediately.